Welcome to Stay Minty! These Terms & Conditions govern your use of our website, vacation rental booking services, and accommodations.
Stay Minty offers unique vacation rental homes, cabins, and premium accommodations designed to bring people together and create memorable experiences. By accessing our website, making a reservation, or staying at one of our properties, you agree to these Terms & Conditions.
Please read these terms carefully before making a reservation.
About Stay Minty
Stay Minty provides vacation rental accommodations in various destinations, including Nashville, the Smoky Mountains, GLAMP, and Stellara.
Our properties feature unique accommodations, stylish interiors, spacious living areas, fully equipped kitchens, and amenities designed to make every stay comfortable and memorable.
Property-specific information, including amenities, location, occupancy limits, and house rules, will be provided during the booking process or in your reservation confirmation.
Reservations and Bookings
- All reservations are subject to availability and confirmation.
- Guests must provide accurate and complete information when making a reservation.
- The person making the reservation must be at least 18 years old and legally authorized to enter into a booking agreement.
- The reservation holder is responsible for ensuring that all members of their party comply with these Terms & Conditions and applicable property rules.
- Guests must select the correct property and provide the correct number of occupants.
- Maximum occupancy limits must be followed at all times.
- A reservation is considered confirmed once the required payment has been processed and booking confirmation has been issued.
- Check-in and check-out times will be communicated through the booking confirmation or guest instructions.
Stay Minty reserves the right to refuse or cancel reservations involving inaccurate information, suspected fraud, or violations of these terms, subject to applicable law.
Payment Terms
- All booking payments must be made through the authorized payment methods provided during checkout.
- Applicable taxes, fees, and additional charges will be disclosed during the booking process.
- Guests are responsible for reviewing the total booking amount before completing payment.
- Payment processing may be handled through third-party payment providers or booking platforms.
- Additional charges may apply for property damage, excessive cleaning, unauthorized occupancy, or violations of property rules, where permitted by law.
Cancellation and Refund Policy
Cancellation and refund terms depend on the type of reservation, property, promotional offer, booking platform, and rate selected.
Standard Reservations
The cancellation policy displayed during booking or included in your reservation confirmation will apply to your stay.
Guests are responsible for reviewing the applicable cancellation deadlines, refund conditions, and modification policies before completing their reservation.
Reservation Changes
Requests to change reservation dates, property selections, guest numbers, or other booking details are subject to availability and the applicable booking policy.
Changes may result in additional charges or differences in the reservation price.
No-Shows and Early Departures
Failure to arrive for a reservation or leaving before the scheduled departure date does not automatically entitle the guest to a refund.
Weather and Unforeseen Circumstances
Refunds or rescheduling requests arising from severe weather, travel disruptions, emergencies, or other unforeseen circumstances will be handled according to the applicable booking policy and legal requirements.
Guests are encouraged to consider purchasing travel insurance.
Check-In and Check-Out
Guests must follow the check-in and check-out instructions provided with their reservation.
- Check-in instructions and access details will be provided before arrival.
- Guests must not enter the property before the authorized check-in time unless prior approval has been provided.
- Guests must vacate the property by the designated check-out time.
- Late check-out requests are subject to approval and may incur additional charges.
- Keys, access codes, and other entry credentials must not be shared with unauthorized individuals.
- Guests must ensure that the property is secured when leaving.
Guest Responsibilities and House Rules
Guests agree to:
- Treat the property, furnishings, appliances, and amenities with care.
- Respect neighbors and the surrounding community.
- Follow all check-in, check-out, and occupancy instructions.
- Keep the accommodation reasonably clean and dispose of rubbish appropriately.
- Avoid excessive noise and disruptive behavior.
- Comply with all applicable local, state, and federal laws.
- Supervise children and individuals requiring assistance at all times.
- Report property damage, safety concerns, or maintenance issues promptly.
- Avoid moving furniture or removing property items without permission.
- Follow any additional property-specific house rules provided before or during the stay.
Guests may be held responsible for damage, loss, or additional cleaning resulting from their actions or the actions of their party, subject to applicable law.
Occupancy, Visitors, and Events
Each property has a maximum occupancy limit that must be followed throughout the reservation.
- Only registered guests may stay overnight at the property.
- Additional visitors must be approved where required and must comply with property rules.
- Parties, gatherings, and events are not permitted unless expressly authorized.
- Guests must obtain prior written approval for weddings, celebrations, or other special events.
- Unauthorized events or exceeding the property’s occupancy limit may result in additional charges or termination of the stay, subject to applicable law.
Smoking, Pets, and Prohibited Activities
Unless expressly authorized in writing or stated in the property’s booking terms:
- Smoking and vaping are prohibited inside the properties.
- Pets are not permitted without prior approval.
- Illegal activities are strictly prohibited.
- Guests must not engage in activities that create a safety hazard or damage the property.
- Guests must not use the property for commercial purposes without written authorization.
Guests who violate these rules may be required to leave the property, subject to applicable law and the terms of their reservation.
Property Amenities and Facilities
Stay Minty properties may include amenities such as indoor pools, hot tubs, karaoke rooms, arcade games, rooftop decks, kitchens, BBQ grills, fire pits, smart TVs, and other recreational facilities.
Availability and features vary by property. Guests should review the property listing and reservation details to confirm which amenities are included in their stay.
- Guests must use all amenities responsibly and follow posted instructions.
- Children must be supervised around pools, hot tubs, stairs, decks, and other potentially hazardous areas.
- Guests must not tamper with safety equipment or property systems.
- Guests must report any malfunction or safety concern promptly.
- Amenities may occasionally be unavailable due to maintenance, weather, safety concerns, or circumstances beyond our control.
Stay Minty does not guarantee uninterrupted availability of every amenity unless expressly stated in the reservation agreement.
Indoor Pools and Hot Tubs
Properties featuring indoor pools or hot tubs require guests to exercise reasonable care and follow all posted safety instructions.
- Children must be supervised at all times.
- Guests must not use pools or hot tubs while intoxicated.
- Guests should avoid use when advised against it by a medical professional.
- Glass containers are prohibited near pool and hot tub areas.
- Guests must not tamper with pool equipment, controls, or safety devices.
- Guests must report unsafe conditions or equipment issues immediately.
Guests acknowledge that recreational water facilities involve inherent risks.
Fire Pits and BBQ Grills
Some properties feature outdoor fire pits and BBQ grills.
Guests must:
- Use fire pits and grills only in designated areas.
- Follow all posted fire safety instructions and local fire restrictions.
- Never leave an active fire unattended.
- Keep children and pets away from flames and hot surfaces.
- Extinguish fires completely before leaving the area or going to sleep.
- Avoid using fire pits during burn bans or unsafe weather conditions.
Indoor fires, unauthorized open flames, fireworks, and activities that create a fire hazard are prohibited.
Property Access and Maintenance
Stay Minty may enter or access an accommodation when reasonably necessary for:
- Emergency situations.
- Maintenance or repairs.
- Safety inspections.
- Addressing reported issues.
- Preventing property damage.
- Other lawful operational purposes.
Where reasonably possible, guests will be notified before non-emergency access.
We will make reasonable efforts to maintain our properties and amenities in good working condition. However, occasional maintenance issues or interruptions may occur.
Liability and Assumption of Risk
Stay Minty provides vacation rental accommodations that may include recreational facilities and outdoor spaces.
Guests acknowledge that certain activities and amenities may involve inherent risks, including the use of pools, hot tubs, stairs, decks, fire pits, recreational equipment, and outdoor areas.
Guests are responsible for exercising reasonable care and supervising members of their party.
To the extent permitted by applicable law, Stay Minty shall not be responsible for loss, theft, damage, injury, or inconvenience arising from circumstances beyond its reasonable control or from a guest’s failure to follow safety instructions.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Personal Belongings
Guests are responsible for their personal belongings during their stay.
Stay Minty is not responsible for lost, stolen, or damaged personal items except where required by law.
Guests should secure valuables and contact us promptly if an item is lost or left behind.
Website Use and Intellectual Property
All website content, including text, photographs, graphics, logos, videos, designs, and other materials, is owned by or licensed to Stay Minty or its respective rights holders.
You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission, except as permitted by law.
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with website functionality or security.
- Submit false, misleading, or fraudulent information.
- Use website content in a manner that infringes intellectual property rights.
Third-Party Services and Booking Platforms
Our website may provide links to third-party booking platforms, payment providers, travel services, local attractions, and other businesses.
These third-party services are independently operated and may have their own terms, conditions, and privacy policies.
Stay Minty is not responsible for the content, policies, services, availability, or actions of third-party providers.
Guests are responsible for reviewing the applicable terms and conditions when using third-party services.
Marketing Communications and SMS Terms
By providing your contact information, you may receive communications related to your reservation, account, or requested services.
Marketing communications are sent only where you have provided the appropriate consent.
Marketing SMS Messages
If you opt in to receive marketing text messages from Stay Minty, you agree to receive promotional messages about special offers, new stays, vacation rental experiences, and travel inspiration.
- Message frequency varies.
- Message and data rates may apply.
- Consent is not a condition of purchase.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
Non-Marketing SMS Messages
If you separately opt in to receive non-marketing text messages, you may receive booking confirmations, account updates, check-in instructions, and other important reservation information.
You may withdraw your consent at any time by following the instructions provided in the messages or contacting us.
For additional information, please review our Privacy Policy and SMS Terms & Conditions.
Privacy Policy
Your use of our website and booking services is also governed by our Privacy Policy.
The Privacy Policy explains how we collect, use, store, and protect personal information, including information submitted through booking forms, contact forms, and marketing subscriptions.
Force Majeure
Stay Minty shall not be responsible for delays, interruptions, or inability to provide services resulting from circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, utility interruptions, emergencies, or other unforeseen events.
Any cancellation, refund, or rescheduling requests arising from such circumstances will be handled according to the applicable reservation policy and law.
Changes to These Terms
Stay Minty reserves the right to update or modify these Terms & Conditions from time to time.
Changes will become effective when published on this website.
The terms applicable to an existing reservation will be determined by the booking agreement and applicable law.
Guests are encouraged to review this page periodically.
Governing Law
These Terms & Conditions shall be governed by the laws applicable to the relevant property location, subject to applicable legal requirements.
Any disputes shall be handled by courts with appropriate jurisdiction, subject to applicable law.
Contact Us
If you have any questions regarding these Terms & Conditions, reservations, or property policies, please contact Stay Minty through the contact details provided on our website.
Stay Minty
Website: https://stayminty.com/
For booking assistance, please use the contact details provided on our website.
By making a reservation or using our website, you acknowledge that you have read and agree to these Terms & Conditions.